ALERT LEVELS 1 & 2
During alert levels 1 & 2 we are able to provide our normal face to face treatments at our physical clinic in Surfdale. Please ensure you are well at the time of your face to face appointment. If you are unwell prior to your appointment please make contact to discuss changing to a telehealth appointment instead.
ALERT LEVELS 3 & 4
During alert levels 3 & 4 we are unable to provide our normal face to face treatments at our physical clinic in Surfdale. We are happy to continue offering treatment via Telehealth appointments.
We are pleased to continue to offer Telehealth consultations for physiotherapy when face to face appointments aren't permitted. Telehealth sessions are held via Zoom which is an easy to use video-conferencing application that you can access via smartphone or desktop/ laptop computer. We will help you with the very simple set-up required. If you don't have access to the required technology phone consultations are also available.
Research suggests that most patients find continued Telehealth treatment to be of benefit if unable to access face to face treatment.
Initial Telehealth appointment (new patients) - please allow 20 minutes
Each initial session will include a verbal consent process and an assessment of your injury. We can lodge a claim to ACC on your behalf or utilise an existing ACC claim.
Follow-up Telehealth appointment - please allow 15-20 minutes
Each follow up session will allow us to touch base with you to discuss any issues and to see how you are progressing with your exercises.
These treatments are valid for ACC claims, and we will only be asking for a koha or token payment as a surcharge.
Private charges apply for non-ACC related issues.